wrong information given and disgusting service

<p>On saturday 13 August 2016 at 16:45 i visited your kenilworth centre branch in Cape town. What a disapointment it was!! Renee Lesch was the consultant attending to me. I advise her that i like to do a transfer of ownership and want to do the paperwork so that the new owner can come on sunday and complete the forms. She advise me that she wont be able to help me unless i have a certified copy of my id document. It completely confuse me as i was standing right infront of her with my original id document and didnt see the need why she need a certified copy. As per Renee it is company policy that telkom require a certified copy of my id document if the person that i transfer the line to will only be coming the next day. (dont understand why) as its not the other person id document but my own. Renee then advise me that i can also send the certified copy of id with the other person the next day. Which i told her that i will never give a copy of my id to anyone and its not safe to do so. I knew that its closing time and she propably didnt want to do assist me and advise her that i will come back the sunday to do the transfer with my certified id copy. Sunday morning 14 August 2016 I went in and she Renee Lesch assisted me again. After standing in the que and finally reach to her she hand me form to fill out a section (small section) and she continue helping other clients. (forms she couldve gave the saturday). Within 5 minutes i finish the form and had to wait untill she finish assisted other client that she was busy with at the moment. i handed her the forms with my certified id copy and she took from me and put it aside. I asked her did you read the form to make sure i filled it out correctly and signed on the right place? she answered with an attitude yes she did check the form (yet she didnt check) My husband now standing next to me notice that she didnt do anything and also ask me again whats happening. I then told Renee that the person is coming 12clock and what he need to bring with to transfer the line unto his name. She advise that he only need his id document. I told her he only have a passport and she said thats fine he must bring it with. Thats all!! I said thank you and without her replying left the store stunned. Today 15 august 2016 i phoned the person that went 12clock to transfer line yesterday with Renee and he was upset that neither i or Renee advise that he need to pay R800 instore with card as they dont accept cash in store, so he have to go all the way back today to complete the transaction. I feel that Renee was unhelpfull and very rude , this was very important information that she left out. If she told me that he need to pay R800 and card payment only then i would gave the information to the person. i phoned customer care directly and they advise me that the information regarding the turnaround time Renee gave was also incorrect. She said it will take 20 minutes for transfer to be done and according to customer care it takes about 48 working hours. She was very unprofessional and extremely rude, so dissapointing at the service received from Renee Lesch</p>