Wrong information given

My account was suspended, I made full payment more than 24 hours ago, I called telkom today and got my line active again. I was told once my line is active my internet will too be active but to my sorrow only my telephone works. When I call in they give me the lousy excuse of how their sales department must approve to activate my adsl. This is really frustrating and really poor service delivery. Telkom Telling you really need to up your services when it comes to suspending and activating a customer's line. I'm really disappointed at the fact that I made the payment but still cannot use the product I'm paying for.