wrong information

Good day,<br> I would like to state a complaint regarding my son's Asus Tablet purchased from Telkom in Pinetown and were advised that the tablet has a year guarantee on it. We took out 2 contracts in January and about 2 weeks later the one tablet did not charge. My wife and son took the tablet back to store on the 31 January and was advised by Kerusha that in takes 2 weeks for repairs and advised a week later that it will take 21 WORKING DAYS as the tablet was sent to Asus in East London. She advised us that she will be sending it on Monday 2nd Feb and contact us with feedback, but we had to contact the store as she was either off or some other excuse. I spoke to Lee-Ann yesterday, 11th Feb, who was going to contact me with feedback and once again I had to contact the store today, 12th Feb, for feedback. I find it very unfair that we need to still pay for an item we are unable to make use of and then they still expect me to pay for the damages which is not from our side.