Wrong info wrong contract

Hi I had a telkom representative come to my business in August promoting telkom data Lte , which was advertised for 249.00 per month for 20 +20 gigs,which I subscribed for .

After receiving my router and SIM card , I was connected in 2 days . Thereafter another 2 to 3 days later I had no internet, so I phoned telkom so enquire wat was happening.

They told me I was on 5 + 5 gig. I told them I subscribed for 20 + 20 gig. They told me the special was over, so I told them to cancel my contract and send some one to collect the router and sim . This was done in September, till today I am been billed for this contract and no one has got back to me about any follow up. This is really frustrating because every time I phone they tell me that they are sending an email to the person who is handling this , to get back to me. I even ask to speak to a call center manager, I was told she is busy and will call me back , never called back. They also refused to give the person s contract details or email who was handling my case .

Spoke to Pillal 12 October Spoke to Beverly 23 October was promised a call from management, nobody responded.

Case number ********** 9