Wrong info given, precious time wasted

I 1st phoned the call centre enquiring about an ADSL line. Told them I have an existing telephone line (not active) and was told to have the line activated 1st, then afterwards have it converted to ADSL which would take 48 hours. Then I ordered the line online on 09/11/2015. I received a confirmation sms, but after no feedback after a few days I phoned in and was told the order doesn't exist - wasted time. So I had to put in an order again, this time with the call centre.<br> So the line was installed on 27/11/2015 and I phoned in to have it converted to ADSL, and was told it would take 7-10 working days, not 48 hours... And I urgently need this ADSL line.<br> If I had to phone in 5 times I suspect I would receive 5 different answers from the call centre staff. <br> Shocking service. If I had been told to apply for an ADSL line in the 1st place when I 1st phoned in, I would have had it by now... Very poor.<br> <br> I will of course get the stock-standard reply with an apology and a reference number (that means nothing - in no way will it be expedited. I know, have a few reference numbers already that were useless...) and a promise of it being investigated.<br> <br> Very disappointed.