Wrong info given

Item: Telkom
Rating: 2
Author: Gerhard S

I queried on how to cancel ADSL service, was told to email [Email Removed] which is in fact for mobile services. I have mailed this a few times with no response and I am now paying for ADSL that I am not using.<br> <br> Please waiver cancellation period as from today, I cannot pay for a service that I am not using. I am on Fiber now<br> <br>

Helpful (0)

Replies (1)

Telkom's replyOfficial

01 Feb 2016, 08:39

Hello Gerriewl,

Thank you for making contact with us

This response serves as confirmation that your query has been received.Please be assured that we have tasked our team to investigating and provide feedback as soon as possible. The correct form is provided below.

Cancellation form link:

http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2_pYj480J.PDF

***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply01 Feb 2016, 08:39

Official

Best regards,

Wrong info given

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