Wrong fully and ********ly handed over by telkom

my name is Elizabeth Nono I am totally disappointed with the way Telkom handled my account legally I started a month to month contract with Telkom last year September 2023 till date i have been paying my account from day one till date but Telkom handed me over to Nu-debt wrong full i have also submitted proof of payment they even debited what they said they owe me but its the more Telkom continue to say i owe them I've tried to contact their billing department with no help no one knows what is happening and no one can explain yet my name is listed out there instead they just hang up on me after an hour of waiting . below is a clear explanation on the 14th August 2024 i opened an account with Telkom mobile for a sim data at clear water Telkom branch and my first instalment was in Sept 2024. When I first went to the branch to fill out my application, I then explained to the branch consultant that I would like to pay my account via EFT, and I was then told that I need to pay 10 days prior to the debit order date so that they don’t debit me, but they insisted that I give them my banking details, so I did. then on the 20th September 2024 I paid via EFT, which was an amount of R550.26 as per agreement which included the activation fee then on the 30th September 2024 Telkom came in to my account to debit they did not get money they then charged me a non-payment fee of R202 yet I paid 10 days prior to debit order date I then contacted the branch and the consultant told me that he escalated and the matter was resolved and the R202 was credited. *Attached POP* On the 18th October 2024 I then paid my normal instalment of R449 as per my contract agreement then again they then came into my account on the 31st October 2024 to debit me and they didn’t get money they then charged me a non-payment fee of R202 I called the branch consultant again the same procedure was told its done as the previous month then we moved on *Attached POP* On the 20th November 2024 I then paid my normal instalment of R449 as per my contract agreement then again they then came into my account on the 30st November 2024 to debit me and they didn’t get money they then charged me a non-payment fee of R202 I called the branch consultant again the same procedure was told its done as the previous month then we moved on *Attached POP* On the 18th December 2024 I then paid an instalment of R450 then again they then came into my account on the 25th December 2024 to debit me and they didn’t get money they then charged me a non-payment fee of R202 I called the branch consultant again the same procedure was told its done as the previous month then we moved on *Attached POP* On the 17th January 2025 I then paid an instalment of R450 then again they then came into my account on the 31st January 2025 to debit me and they didn’t get money they then charged me a non-payment fee of R202 I called the branch consultant again the same procedure was told its done as the previous month then we moved on *Attached POP* On the 20th February 2025 I then paid an instalment of R450 then again they then came into my account on the 28st February 2025 to debit me and they didn’t get money they then charged me a non-payment fee of R202 I called the branch consultant again the same procedure was told its done as the previous month then we moved on *Attached POP* On the 20th March 2025 I then paid an instalment of R450 then again they then came into my account on the 31st March 2025 to debit me and they didn’t get money they then charged me a non-payment fee of R202 I called the branch consultant again the same procedure was told its done as the previous month then we moved on *Attached POP* On the 17th of April I received an Sms of Telkom attempt Debit of R852.33 and the it was returned meantime I had my pay into my account so I don’t know why did it return so I call Telkom to inquire what was happening but instead I was told to hold on for the supervisor I held 2 hours then the line cut off. On the 25th April I received an Sms from the company called NU-Debt Management with a reference number **********98 stating that I was handed over by Telkom Mobile and that I should pay R852.33 to avoid legal action and my name to be tracked. I gave them a call trying to find out what was happening they confirm my name being handed over so I asked them what would happen if I would provide the with all my proof of payments showing all my payments to Telkom they then said I should they would remove my name and provided me with a WhatsApp number I was supposed to forward all my POPs, I did as they said but 26th of April againi got a reminder from Nu-Debt again saying I should pay my account I called the trying to follow up on my POPs I sent on their WhatsApp they said they got them they just waiting for April payment then they will clear me on the 29th I received an Sms from Nu-Debt giving me 24 hours to pay them I again called they said they were putting my account on hold until I send them POP for April. I then received an Sms From Telkon of R651 I called telkom to ask whats happening why are they coming and going into my account the Billing departments guys said to me that by the way he is looking at my aacount this will not end so I should not pay Via EFT this month of April I should Just wait for Telkom to Debit me what They say I owe then wait for the statement date and the enquire or dispute the money they debited so that they can credit and my account will be up to date and will only be paying the Difference, I did so and on the 30th April Telkom Debited my Account The amount of R649 After statement date I found out that i now owe them R1312 I don't know what to do any more I am tired all i need is my name to be clear and and this account closed I've heard it with Telkom