WRONG EARPHONES DELIVERED WITH PHONE

HI, I RENEWED MY CONTRACT LAST WEEK AND THE PHONE YOU SENT ME CAME DELIVERED WITH THE INCORRECT EARPHONES. THE PHONE IS A HUAWEI P8 LITE (2017) . I SPOKE TO HUAWEI CENTRE IN CANAL WALK CAPE TOWN AND THEY SAY I MUST SPEAK TO YOU FOR A REPLACEMENT. I TRIED CALLING BUT FOR SOME REASON NO ONE KNOWS HOW TO SOLVE THIS.

SEND ME THE CORRECT EARPHONES GUYS, I CAN GO TO ANY-STORE TO SHOW THEM THE SET LIKE I DID WITH THE HUAWEI CENTRE.