Wrong device,contract,names and Forever offline

Dear Telkom

I am so disappointed in the kind of service you offer. On the 26th of June I did a online application with one of your sales agent. I ordered a p20 lite. 3 days after the order was processed , my account was debited with the subscription we agreed on which was R269. 5 days later an iPhone 8 plus was delivered which my names , contract was wrong And a wrong device I tried calling the call Centre about it but I am not being assisted even today.

The customer care system is Forever online which.