Wrong device, incorrectly charged, no help

On the 25 November 2017 I ordered Telkom's black Friday deal 20GB +20GB for R199 with a router. On the 26th November a consultant called to confirm. On 3 December it was delivered. I opened the box and it was a Huawei P10 Lite. I called customer services for days and couldn't get through spending an hour or two on the line each time. I sent telkom a messages on Facebook to give an indication of what has happened still no joy. Then maybe the next week I call in and get through the lady says I can take it back to store, so I told her fetch it from me as I don't have the time due to work, she says she will arrange. In January, I decide okay I'm going to have to pay 650 extra for this phone at the end of January let me take it to the store. Took it to telkom baywest and the lady was like she's sorry but they cannot take back online stock (but the call centre agent said I should). 31 January came and the money went off my account. 2 weeks ago I called and got through to a call centre agent who told me that she will send courier for the phone and it will take 3 working days. It's almost the 28 February and my account is going to be debited again. I've wasted time and money. Put myself at risk carrying a phone that could very well get ****** in my possession and Telkom has done nothing to help or accomodate me. I am very angry