Wrong device, bad service and customer evasion

<p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I app**** for a March deal contract for a mifi device with the option to add a Samsung J1 Ace for R199 on the 7th of March. After going back and forth to the store coz they didn't have the device I was finally issued with a Samsung J1 and not the Samsung J1 "Ace" as advertised. There is a difference in the cpu and connectivity of the two devices, one is an LTE phone while the other a 3G.</p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Only a month later do I realise I have the incorrect device after struggling with how slow this phone is and how it cannot handle capacity. </p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I decided to log a Facebook complaint as I was not prepared to drive back and forth to fix this again, on top of that... I call the call centre only to be told that the Greenstone Mall kiosk doesn't have a phone number.</p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I was contacted by the Facebook team and promised that I would be contacted and there was never a follow up, I had to be the one who keeps asking when I will be attended to. Eventually I decided to go back to te store, spoke to the manager who asked me to call on a cell phone number once their systems r back up. I did exactly what she told me and she picked up and promised to call me back. After two days I call back and the phone either just rings or its off (clearly my number was saved to be ignored). </p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">It's been two weeks and to this day no one has gotten back to me. I want the correct device for the deal I signed up for!!!!</p>