Wrong delivery, bad service, lies

Doing business with you is like wiping your ass twice with the same toilet paper.

My WIFI contract of 24 months came to an end. I wanted to cancel the contract. Telkom phoned me and offered me a better deal should I renew the contract. So I did. The agent wanted to send me a router with the new sim. I informed her that the current rooter is still fine, She then informed me they will rather send me a repeater and litbox. O my delivery came and guess what !!! ITS A ROUTER !!!!!!!! I have phoned like 7 times just to find out the deal was done with Telkom but with celldirect and none of the contact centers can assist me with my query. The number they gave me for celldirect rings a few times and then the call drops. I have spend most of my time trying to get hold of anyone for a mistake YOU have made. Yesterday I phoned client service and it was promised that a manager will call me back on the same day. GUESS WHAT??? NO CALL!!!!!!