Wrong debit order dates

Case number ***1 directed to the so called, cant be contacted \billing department"was launched on the 16th April 2015 8:17am. Telkom Mobile Customer Care promised that this incident will be resolved with in 72hrs. 100hrs later im still waiting. No response no help no refund.<br> <br> Case is as follows<br> March 15th amount of R181.00 was deducted from my account by Telkom Mobile/ \""billing department\"". (Telkom says this was a test deduction and a refund will be transferd after 4days im still waiting )<br> <br> April 1st R642.00 was deducted from my account by Telkom Mobile /\""billing department\"". <br> (Telkom said this was suppose to happen on the 15th as agreed"