wrong debit order date now the account is handed over

I AM EXTREMELY UPSET, EXTREMELY UPSET WITH TELKOM. MY ACCOUNT WAS DEBITED ON 25TH NOVEMBER WITH AN AMOUNT OF R1220.08. THIS IS NOT EVEN MY DEBIT ORDER DATE. AND NO MY ACCOUNT WAS/IS NOT IN ARREARS FOR THEM TO HAVE STARTED TRACKING IT EARLY. MY DEBIT ORDER DATE IS THE LAST BUSINESS DAY OF THE MONTH. ON 28 NOVEMBER 2024 I RECEIVE AN SMS THAT MY ACCOUNT HAS BEEN HANDED OVER! HANDED OVER FOR WHAT!!!!!!!!! THIS ACCOUNT IS NOT EVEN DUE, AS PER THE STATEMENTS, ACCOUNTS ARE ONLY DUE BY THE END OF THE MONTH BUT NOW IT'S HANDED ONVER. OH YES TODA (29 NOVEMBER 20254) MY ACCOUNT IS DEBITED WITH AN AMOUNT OF R915.06 - WHAT IS THIS NOW, WHY IS IT LESS THAN THE AMOUNT ON THE STATEMENT (R1220.08). MAKE IT MAKE SENSE!!!!!!!!!!!!!!

CAN SOMEONE PLEASE REPLY TO MY COMPLAINT