WRONG DEBIT ORDER DATE AGAIN????????????????

I went to Telkom Maponya mall to get a sim swap as I have lost my contract sim only to find that my account is in arrears, I have not paid for September. I looked at my statement on my banking app and discovered that Telkom did not debit my account on the 25th which is my debit order date. So I called the call center and was told that when they check the debit order was sent on the 29th of September. When I ask why on the 29th coz my debit order is on the 25th, the call center agent (Siviwe) says no the collections company is the one that debited on the 29 th not Telkom. So my question is, why was the debit order not taken on the agreed date AGAIN THIS IS THE SECOND TIME THIS YEAR?! And now Endo collections is trying to debit R1113 so I'm assuming for Sept and Oct on the 15th OF OCTOBER! Why would you allow such to happen on our accounts? Oct is not even finished yet you double debiting? If possible I think it will be best you arrange that I pay my account directly as this is not on. I have ported my prepaid number to CELL C today, can't wait for my contract to end so that I can be free from such bad service. The service at Maponya is terrible, the agent clueless! ANGRY CUSTOMER