PG
Prince G
1 reviews | Active since Feb 2018
20 Feb 2018, 09:50
Wrong debit order date
You guys debited my account(Telephone account) on the wrong date because of that error the debit order bounced and that has affected my credit rating. Since l was in the process of applying for a home loan they require a letter from telkom apologizing or acknowledging the mistake of debiting my account on the date that wasn't agreed on in order for them to approve my Homeloan . Would you please assist me as soon as possible. I have called several times , posted on your social media sites and l haven't got a response.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
20 Mar 2018, 07:57Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply20 Mar 2018, 07:57
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,