Wrong debit date, Arrears changed and no assistance

I am an upset, dissatisfied Telkom contract client. My services was interrupted by Telkom on the 08/03/22 with no financial advise given by Telkom as to funds in arrears. I called in the whole day and I was informed that its the network issue. I use the data for work purposes till date I haven't been assisted by any consultant from the five consultant I spoke too. on 09/03/22 Ntswaki Mabote advised that my debit order was changed to 05 of every month when I instructed for the 15 she then advised that management said I must pay the arrears in question prior to the debit date I instructed and due to the poor service I had to buy data to proceed with work. on 11/03/22 Keitumetse Nicholas cc'd me on an email of just 2 lines after I laying a mouth full complain due to no assistance from Telkom. I made another attempt on 13/03/22 when I was advised that there was just 1 call after my contract started, I fail to understand why it is so hard for management to assist with the escalation if there is 1 call between date of commencement till the escalation. I always make my payments as advised by the sms and I am not liable to any arrears as I have never been advised on them and changing of the debit order was the fault of the consultant. On 14/03/22 Thukgulokgo Tlokwane promised to send an email to his manager Eugene Mncuno, and advised that Mr Mncuno will call me back in regards to the matter at hand. Till date no feedback was made and all consultants failed to create an escalation referral for my enquiry, all consultants failed to keep their promise and Telkom has failed to assist me. In these trying times and remote world small businesses need accountable and reliable network services therefore I would like Telkom to cancel my contract. I am beyond disappointed as I have had my contract from July 2019 and I always paid any amount due without question but Telkom management and client service staff has failed to maintain accountability and transparency on their end. If this issue is not resolved by 18/03/22 I will escalate the matter to the Ombudsman with failure to comply with Consumer Protections Act, FAIS Act to name a few; financial advise, customer services, transparency, wrong information, fairness. Contract number in question *** as I am already shopping around for better services.