1 reviews | Active since Dec 2016

20 Feb 2017, 12:10

Wrong date given for Telkom delivery

<p>I had arranged for a Telkom line to be delivered to my address, I received an sms stating it would be the 19.02.2017, which happened to be a Sunday. I as a client was not notified that they would be coming the day after, I feel like I should have been notified by them stating that they would be here the day after as well so I could have arraanged a pass for them to enter the complex. Now I am inconvenienced by waiting who knows how long for them to come to my place again. The other bad thing is you cant even get into the query on the Telkom app!!!!</p> <p> </p> <p>I need the Telkom line for home urgently yet the communication of such a big company is terrible.</p> <p> </p> <p>I am highly disappointed by Telkom....</p>

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Replies (1)
Telkom
Telkom's reply20 Feb 2017, 13:13
Official

Good day.

Apologies for the inconvenience caused. Our team will urgently look into this matter and advise.

Hello Peter interaction ***

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,