wrong customer information supp****

So last week Thursday 28/06/2018, I tried using the app to pay for ADSL account but it wasn't going through, so I decided to go to the Telkom shop to make a payment and I was advised I need to pay a checkers and I was given a statement, after I asked the guy that will this work for my ADSL account he said yes only to find out that I have been provided with the wrong information because the payment I made, went into my 3G account. False information was provided by Bhekumuzi from the Westgate mall Telkom store. I called the call center and got a case number ********** 7. A week later I am still offline due to this