Wrong Contract/Plan issued

I app**** for Smart 100 plan at Tygervalley branch at the end of November. On the first of December I was given smart 50 plan minutes and data,which is half of what I was supposed to get. When I enquired with the consultant who assisted me she confirmed that there was an error and a migration case had been logged with Telkom and that this will be corrected before the end of the month. To date migration still hasn't been completed and I am still receiving half of what I signed up for. It's like ordering steak in the restaurant and being fed chicken...<br> <br> This morning I went to Sandton branch and was told that the person who logged the case a month ago has not released the order which was supposed to be done on 3 December and that they will not be able to assist me. When they(Sandton branch) tried to contact the Tygervalley branch to get them release the order, not one was picking up the phone. I am very upset as I have had to use over R1000 to acquire more talk time due to an error which was not my fault.<br> <br> I am very disappointed with the lack of professionalism from Telkom staff.