Wrong contract delivered, had to cancel contract, no feedback on process despite numerous calls

I am so disappointed in Telkom, a Company that advertise how fast their networks is, although their service delivery is pathetic to say the least.

I heard on 947 about this awesome promotion Telkom is running for their birthday. Went onto their website after not knowing how to get hold of them. I requested a call back and the lady phoning me back did not seem very clued up.

After going through the application process, I received the wrong contract. After getting a message and realising from the message that it's the wrong contract, I went through in to a branch to find out what is happening. I decided to rather cancel it, it was within 5 days, their policy says you can cancel within 7. I completed the forms and send it through on the 5th of October, phoned 3 times to follow up what's happening, to date I still do not have any answer yet.

Can someone please get back to me