1 reviews | Active since Sept 2017
Wrong contract activated and devices delivered!
I app**** for a mobile contract online. It was approved and I received a phone call the same day from the call centre during which conversation we discussed the exact details of the MOBILE contract and specific phone. On the 28th I received a Wifi device and after enquiry was informed that a data contract was activated. I immediately informed them of their mistake. Until date they did not come to collect the wrong devices from me and apparently cannot cancel this wrong data contract as long as I am in possession of same. I called the call centre 3 times already and also went to the one store, but this issue has still not been resolved. I'm really fed up!
Thanks for the feedback. Please do not hesitate to contact us should you have any other concerns.
Regards,
Moenieb.
Telkom Social Media Team.
Thanks for the feedback. Please do not hesitate to contact us should you have any other concerns.
Regards,
Moenieb.
Telkom Social Media Team.
