Wrong cancelation

This is just ridiculous. I requested telkom to cancel my Internet but I want to keep my line and adsl so I can migrate and get my Internet from a different provider. So telkom decided to cancel my adsl and not my Internet. How the hell am I suppose to use the Internet with no access to it? Now they tell me it's gonna take 72 working hours to reactivate my adsl. Today is Thursday so that means it will only be active next week some time if I'm lucky . What am I suppose to do with my Internet till then and what about my bill? Quess I just have to pay and shut up like always. And I was told by telkom that I'll have to request the cancelation of the Internet again, why??? You canceled the wrong thing now I have to request it all over so you can most probably make the same mistake again..... Is there anyway to make a formal complaint against telkom or the idiot that did this or am I better off just screaming at the wall because you just don't give a s##t?