Wrong bookings

On the 13 of April 2015 i logged a call with telkom to get my line moved as i moved to a new house. i requested that they cancel my line at current address and then install a new line at my new house. <br> after being on the phone for more than 1 hour now the lady on the line said that the previous call logged was incorrect and they need to log a new call.<br> the lady said they need to give me a new contract as the simple plan has fallen away and they need to put me on a fixed 24 month contract and that i have to wait till the end of May so they can install the line.<br> i have already paid for May as i was told with the first call i logged it would take 20 days to install the new line ( the reason i phoned early this month) now i got to sit for 1 month with no internet that i paid for already.<br> the second call that was logged has exactly the same info as the first.<br> this is ridicules as your staff don't know what to do.