WRONG BILLING/ *********** STAFF- CASE NO ***9

PROBLEM NO1 :I was due for an upgrade around Nov 2015...on the 27th November an *********** agent called me from Cell direct ( telkom marketing dept) offered to upgrade over the phone...after asking almost 100 times the CLOWN assured me i wont be charged any exorbitant fee and he failed to mention about the R500 device fee which i had to pay for the whole month of November despite receiving the device ONLY on the 27th. IS THIS HOW YOU MAKE YOUR MONEY TELKOM BY LYING & DECEIVING YOUR CUSTOMERS!!<br> <br> PROBLEM NO 2 : After upgrade the IDIOTS at the Billing dept didn't cancel the R349 (Internet Add-ON fee) from my Previous contract ..I HAVE BEEN PHONING THE CALL CENTER THE whole OF DECEMBER TO QUERY THIS!!! SPOKE TO 100 DIFF AGENTS...WAS TOLD \YOU NOT SUPPOSED TO BE CHARGED THE R349 WE'LL TAKE IT OFF THE SYSTEM"AFTER MY MONTHLY INSTALMENT GOES OFF I GET AN SMS saying I'M IN ARREARS FOR R393 .Called AGAIN AND WAS TOLD \""IT HAS BEEN ESCALATED \"" GOT A CASE No. AND IT TAKES 72 HRS TO RESOLVE HELLO!!!! ITS ALREADY OVER A MONTH..COZ OF THE R393 ARREARS TELKOM DEBITS ME THIS MORNING FOR R1500!! I CANCELLED All DEBIT ORDERS TO TELKOM till 1 of you CLOWNS CALL ME TO SORT THIS OUT ASAP!!!"""