Wrong Billing date and amount

<p>On the 22 of march 2016 i wrote a complaint directed to Telkom and i was given this *** and Cleo was assigned to resolve this complaint. She did make contact and she promised to call on the 6 of April 2016 however up until today I haven't heared from her. On the 13 of April 2016 I sent her an email saying I was still waiting for her call but she never called and my complaint is not being taken seriously by Telkom.</p>