Wrong billing and still waiting to be connected to fibre

At the end of June 2018, we opted to upgrade to fibre for the R809 Telkom package which included installation and modem . Vumatel installed cables at our house beginning July. Through countless Telkom calls and ends online requests, I am still waiting to be connected to the fibre package, Telkom politely has already billed me for the package that we don’t have, and the modem and I now have vumatel emailing me the invoice for the installation.