wrong billing and no resolution

i have always been billed wrong by telkom. when i call they never have a solution to my problem. i took out a contract, which i was ******* into believing it was an upgrade, i tried to get it cancelled as it didnt have upgrade benefit. i could not do that so i left the issue. now the bill came and they didnt debit the money and they make it seem like its my problem. i have so much to complain about telkom i wonder if i am the only one. people in billing department never know what they are talking about. i was suppose to pay R939.45, now my bill is R1650.81. they still cant explain this. <br>