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revai N

1 reviews | Active since Dec 2012

13 Sept 2016, 11:30

Wrong Billing and inflated Invoice

<p>The technical was solved abut there is something wrong.</p> <p>I have spoken to SALES which advised me that i am on the following packages:</p> <p>Uncapped Advanced 4MB line for R585 &<br />Anytime EXTRA Plan for R349</p> <p>the total amount per month should be R934 but billing is charging upto R1390 per month and now they are saying that i am owing R3700...</p> <p>Something is wrong. The other problem is that the credit note that i got was just for August and not for July as well because these problems ran from the inception of the line till and of August.</p> <p>So please kindly look up this for me. I dont seem to be getting anywhere with the billing guys.</p> <p>Thanks</p> <p>Revai</p>

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Replies (1)
Telkom
Telkom's reply13 Sept 2016, 16:41
Official

Good day

Thank you for making contact with us. Please be e-mail us at *** with your ID number and the affected line number for our team to look into this matter and advise.

Please quote your reference in the subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,