wrong billing and after sales

To it may concern, I can write a book how bad is Telkom and they after sales service. In 2014 took out a ADSl contract with 20 GIG unfortunately 2016 cables were ****** around my area, after a long battle with Telkom to fix the cables was told that cables won't be replaced fibre will be introduced. Be as it may I was giving a device called Telkom look like but that was not explained to me that it's only contains 10 GIG over 18 months been paying for a wrong product. Only knew now because I am on leave as this device send a massage that I am out of bundle. Decided to visit a Telkom shop in Menlyn where I initially took out the contract was informed that that I am paying for ADSl that is not active but this device caters for 10 gig only.

That is the beginning of my problems because the 10210 agents ar e quick to answer without listening or saying sorry sir on my side can't help you. As it stands I am the angry and happy with me calling the same no with no help. What I find it difficult is that Telkom system does not tak to each or the department or aligned for client to be help on the spot of calling.

Hope that after reading this my contract and challenge will be sorted out this time I am wiser I have solutions for Telkom how to handle my disputed of the money I was paying for services not rendered. And what needs to happen to my current situation.

Kind regards Angry customer Vusi Gule ********** 831