HVdM
Heloise Van der Merwe
1 reviews | Active since May 2010
17 Aug 2018, 09:09
Wrong billing amount
After huge problems with the ordering of our Telkom line, it was eventually installed on 10 August 2018 (Great service from the contractors that did the installation in the end).
I ordered a 40mb Uncapped Fibre package (price on website is R1299 and telephonic quote was R1312 with the 1% VAT increase)
I was advised I will be billed pro rata from the date of installation and then the full fee in advance for the next month which is fine as I work in finance and understand this concept. My monthly billing runs from the 15th of the month to the 14th of the next month.
On 16 August I received my bill and it is completely wrong! According to my calculations I should be billed 5 days pro rata (10 Aug - 14 Aug) and then the R1312 for the month in advance. R1311/31 days x 5 days = R211.61 + R1312 = R1523.60
My bill however amounts to R2 796.19? How is it almost R1300 more????
The dates on the bill also show the pro rata dates for 10-14 August and then 15Aug-14Sept but the amounts are completely wrong.
Telkom, my service from you has been shoddy from them beginning, I please need this matter sorted!
I tried phoning the call centre but was advised their system is down so they can't help and I have to phone back later
Helpful (0)
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Replies (2)
Telkom's replyOfficial
26 Aug 2018, 15:49Good day Heloise,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing team.
Your reference number for this query is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply26 Aug 2018, 15:49
Official
Good day Heloise,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing team.
Your reference number for this query is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
HVdM
Heloise Van der Merwe's updateReviewer Update
08 Oct 2018, 11:53It has been almost 2 months and the matter has not been resolved. Also spoke to call centre on 17 Aug 2018 and calls were logged ( ********** 9 and ********** 2) but no feedback and incorrect billing actually went off my bank account.
HVdM
Heloise Van der Merwe's update08 Oct 2018, 11:53
Reviewer Update
It has been almost 2 months and the matter has not been resolved. Also spoke to call centre on 17 Aug 2018 and calls were logged ( ********** 9 and ********** 2) but no feedback and incorrect billing actually went off my bank account.