Wrong Billing
<p>On 20 July I went to the Lakeside Mall and upgraded my WiFi from 20 to 50Gb. I was told that there would be a R900 early upgrade cost but I would get a new Huawei unit with it. When Thulani went to fetch it he returned and said that they would waive the R900 if I didnt take a new unit. I agreed to this. Now I have been billed for R1823 instead of R699. with a recurring charge of R923 instead of R699. I have the original Renewal contract for R699 pm. This is not what I signed for. Telkom must fix their mistake . Not impressed with this as their billing office have obviously messed this up completely. </p>
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Telkom's replyOfficial
09 Aug 2016, 06:03Hi george-white
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply09 Aug 2016, 06:03
Official
Hi george-white
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,