LM
Lerato M

1 reviews | Active since Jun 2015

21 May 2016, 12:06

Wrong Billing

<p>If there was no "<strong>HelloPeter</strong>" i doubt Telkom will take their customers very seriously i must say. I have been a customer with Telkom from 2013 but still i encounter issues with you guys. Always it has to be related to "Incorrect billing" and this is for the second time this is hapening to me. But this time around to add on my incorrect billing you have captured me as a customer that have two contracts with you but i have one hence the incorrect billing.</p> <p> </p> <p>Incorrect billing amount that went through today was R<strong>3,303.14 instead of R1,651.57. </strong>I only app**** for one contract with this mobile number <strong>***</strong>. Firstly your mistake that was done wasnt fixed and i requested this to be fixed two weeks back. Today i called the call centre i was told the contract has been cancelled but more investigations are still pending i mean what the ****, you werent supposed to debit twice so please return my money and now i have to pay the bank charges in regards to no funds in the accounts. I had enough funds for this ****** debit <strong>R1,651.57. Telkom is ****ty seriously</strong> like i am so furious honestly.</p> <p> </p> <p>Please return my money and bill me correctly i am begging you </p>

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Replies (1)
Telkom
Telkom's reply24 May 2016, 07:52
Official

Good day leratopromise

Sorry for the inconvenience caused. Our consultants are attending to the matter and will be in touch.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,