Wrong Billing

Dear Telkom,<br> I'm at my wit's end and I don't know what to do anymore - the call centre route does not seem to make any difference, or the escalation centre for that matter, and I'm hoping that maybe this platform will bear more fruit.<br> <br> We have a SoftCap 50GB (TIN***) subscription service and the monthly usage summary email that we receive from Telkom allocates 100 GB of data to us. We use approximately 30-40GB of data a month which is well within our allocation.<br> <br> Every month; EVERY MONTH without fail Telkom charges us exorbitant out-of-bundle data charges and every month I am forced to call your call centre billing department to get those charges reversed. Sometimes they do this, other times they don't, with the result that the account soon reaches run-away balances and we are then threaten with suspension.<br> <br> Because this problem has now persisted for MONTHS on end our Telkom account is one big mess and I have on numerous occasions requested that the person who is dealing with our account, and who is responsible for passing the credits, to contact me - this has yet to happen. In our opinion, the credits that have been passed are not sufficient! PLEASE get someone to contact me