JB
Jacques B
1 reviews | Active since Apr 2011
07 Mar 2016, 12:15
Wrong billing
In the end of Januaryt we downgraded our home uncaped basic to home essential. When we got our Febuary account they charged us both for the old uncaped data and the new softcaped data. They also charged us full for January even when our line was for more than 2 weeks down.This is I'm acceptable we wanted to save money not spending more. I have logged a complaint and are waiting for nearly 2 weeks for reponse.
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Telkom's replyOfficial
07 Mar 2016, 14:34Hello jdebeer1,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
====================
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
====================
Best regards,
Telkom's reply07 Mar 2016, 14:34
Official
Hello jdebeer1,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
====================
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
====================
Best regards,