wrong billing

Item: Telkom
Rating: 2
Author: Dirkie V

ACCOUNT WRONG INVOICED *** Dear Sir/Ms This letter comes after we have on three occasions reported that the August 2015 and September 2015 cell phone invoices are wrong. The last ref number that i have received from our call centre is ***8. On both these invoices I have been invoices for add on internet bundle. @ R349.00 and 2 x add on message bundle. We have upgraded our 3 cell phone contracts for the following telephone numbers. ***

Helpful (0)

Replies (1)

Telkom's replyOfficial

19 Oct 2015, 08:35

Hello Dirkievos,

Thank you for taking our call.

As per our telephonic conversation:

Kindly be advised that we are liaising with our Billing Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM158304.

We apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
***

Best regards,

Telkom's reply19 Oct 2015, 08:35

Official

Best regards,