Wrong Billing

To Whom it may concern:

In October 2017, I ordered the Telkom LTE 100GB contract online.

I received the Telkom LTE 100GB package on 6 November 2017, at my workplace: 52 Keyes Avenue, Rosebank, Johannesburg.

By then, I had secured Telkom pre-paid LTE data and no longer needed the post-paid option.

I phoned the Telkom Call Centre on 7 November 2017 and requested a cancellation. The lady who assisted said she would help and gave me a reference number, which it turned out, had nothing to do with a cancellation.

I phoned the Telkom Call Centre again on 10 November 2017, to find out why the courier had not come to collect the package I had received.

I then discovered that the cancellation and not been effected and after I had spent 30 minutes querying how the cancellation would be handled, the phone was cut.

So I tried Telkom Chat. I spoke to a lady named Samantha Abrahams (S) **********

I explained my frustrations with the Call Centre.

She sent me a cancellation form and advised me to visit a Telkom Shop. I went to the Telkom Shop at Mall of Africa and asked for help.

The staff captured my cancellation form and gave me a case number on November 10.

On November 13, Courier IT picked up the package. It was boxed, sealed, unopened and unused.

Then on the 5th of November, I got an invoice from Telkom.

I phoned the Call Centre on November 6, twice to get clarity on the matter – to no avail.

I phoned the Call Centre in January, again.

I spoke to two agents, but I received no help.

Money was been deducted from my account in December and January, another payment is now due.

I have not heard from Telkom, but I have emailed, sent chats and phoned about 15 times, but have not received any help, or heard a word from the cancellations department yet I requested a cancellation on 10 November.

Please help as a matter of urgency. My case number is ********** 5.