Wrong banking details captured

I received a contract phone on 25 July. End of August Telkom was supposed to receive their installment. They never went to deduct in my Capitec accout. On 4 September at 07:54, i spoke to Thatho at the call centre, informing her that Telkom did not deduct their money. She told me that payment was received. 3 days later i received a message that my account will be disconnected that i will be listed on credit bearua. I called 180 again, i was accused of supplying wrong banking details which is not true. The guy blamed me several times on the phone that i gave fnb details. An fnb that i don't have. I want you to investigate who captured wrong banking details on my profile. Check the application with the store the banking details that i supp****. I have since paid the account.