Wrong bank details on records

Good day. Please note that I am complaining and putting in a despute for the arrears on ********** 691. I have struggeled several month back to get ine off your specials and has put a complaint. Happily it was actioned and resolved. Until yesterday I was notified by one off yours stores that I am due. Some sales agent has inserted a ABSA account whereby I am with Capitec. I never used the sim card nor did I know what my sim card number was. I was using adsl until end off this month and everything was going through wifi. Telkom didnt call on either of the other two cellphone numbers that are on your system, nor emailed me or smsed me on the due account. I never received a statement for the cellphone. but only for the landline. this is not my fault Telkom has captured the incorrect bank details, nor neglet to get hold oof me to inquire on the account. there for I am requesting that the whole amount due to be desputed.