1 reviews | Active since Aug 2016
Wrong amount billed, account not cancelled
I cancelled my ADSL contract in May, on 15 June 2017 when I moved over to LTE, I was told it was cancelled and I was credited R690.00 that was billed, end of June I was also billed, R201.01 was credited to my account, in August R503.51 was billed for the same account I cancelled in May, when I call the call centre I am told it's been cancelled but when I spoke to the billing department I was told the internet was not cancelled, I am so tired of calling them, I even want to cancel the LTE account as I am fed up with their pathetic service.
Hi pntshulana,
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
We apologise for any inconvenience caused.
Reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi pntshulana,
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
We apologise for any inconvenience caused.
Reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
