Wrong airtime
<p>I went to the local checkers and the cashier gave me landline airtime and I needed mobile airtime. Checkers are unwilling to assist me, and the local Telkom shop in the mall also unwilling to assist. It is not their problem. I was reverd back to checkers. I don't want to return airtime I just need mobile airtime. You still get to keep my money. Just convert it. It can't be that difficult.</p>
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Replies (4)
Telkom's replyOfficial
22 May 2017, 07:21HI eben-van-vuuren
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We will assist may we please request to respond to this private message and provide the voucher number when possible. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply22 May 2017, 07:21
Official
HI eben-van-vuuren
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We will assist may we please request to respond to this private message and provide the voucher number when possible. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
's updateReviewer Update
22 May 2017, 16:55Good morning Team.
Thank you for your quick respons.
*** and ***.
's update22 May 2017, 16:55
Reviewer Update
Good morning Team.
Thank you for your quick respons.
*** and ***.
Telkom's replyOfficial
24 May 2017, 12:35Good day Eben,
Unfortunately airtime cannot be converted from landline to mobile airtime.
You need to go back to the point of sale and ask for assistance.
We sincerely apologize for the inconvenience.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply24 May 2017, 12:35
Official
Good day Eben,
Unfortunately airtime cannot be converted from landline to mobile airtime.
You need to go back to the point of sale and ask for assistance.
We sincerely apologize for the inconvenience.
Regards,
Busi
Telkom Social Media Team
Best regards,
's updateReviewer Update
24 May 2017, 17:49Hi Busi. I do understand that you might not be able to convert landline to airtime. Checkers is not prepaired to help me. Once they make the sale, service is out the door, hence why I will never support them again. Is it not possible to void the two airtime vouchers and re-issue me with 2 mobile airtime vouchers. At the end of the day the two vouchers would cancel out each other.
's update24 May 2017, 17:49
Reviewer Update
Hi Busi. I do understand that you might not be able to convert landline to airtime. Checkers is not prepaired to help me. Once they make the sale, service is out the door, hence why I will never support them again. Is it not possible to void the two airtime vouchers and re-issue me with 2 mobile airtime vouchers. At the end of the day the two vouchers would cancel out each other.