Wrong account debited, service interrupted
I have a contract device with Telkom mobile. I have been paying it by ABSA debit order on the 25th of every month. In June, Telkom went to deduct in a closed FNB, which I didn't supply to them. I received sms informing me that in 48 hrs my line will be disconnected which they did on 22 July. Attempts to get Telkom to reconnect my line failed. When I called the call centre I was told the deduction will only be effective end of August. I am without communication. There is money in my account for the debit order. I am very angry. I want the contract to be cancelled and I will not be paying any cancellation fee. Every month since I took this contract there is always problems with Telkom. I am tired. Keep your F*****KN device. Debit my account with what is due and take back your device. You are very useless.
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM128764.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM128764.
Regards
Frank
Social Media Team
***
081 180
