wronfgful penalty fees and Suspended services

I am a telkom customer that had a really bad experience. I had ***** on my bank account and had to close my account and informed Telkom about this I was advised by a consultant in stores at Aderly street to make an Eft payment to prevent the debit order that will be going off and tp prevent penalty fees..ive changed the new bank details with her aswell. To my surprise yesterday telkom put off my service's due to non complainces I contacted numerous consultants wasted over R100 airtime doing this and was told my telkom call centre agent that the debit order that ran was on the new bank details and an eft payment wasnt even necessar.bare in mind the eft payment is also reflecting yet they suspended my services. Now ive been billed a R202 extra for penalty fee and my services has been off the past two days.where I have made a eft payment and eas instructed by a telkom consultant to do this payment which made the penalty fee applicable. I would not recommended telkom adderly street to any one and please override this penalty fee and put back my services as all my payments has been made on time!