Wrogfull suspension and Telkom can't care to fix their error

From: Magda Auret Sent: 03 May 2018 08:45 AM To: ********** ********** Cc: ********** ********** ********** ********** ********** ********** Subject: RE: ID: ********** 111088 Complaint to be escalated to be resolved today

Good morning Leso

I spoke to your agent this morning – the 11th person since Monday. I have copied Icasa. Monday I advised your turn around time was maximum 72 hours – it has now been more than 72 hours. Can you please reply by email and give me details for the escalations chaneels your clients may use when their queries are not resolved within a reasonable time?

Thank you. Magda Auret

From: Magda Auret Sent: 03 May 2018 08:11 AM To: ********** ********** Cc: ********** ********** ********** ********** ********** ********** Subject: FW: ID: ********** 111088 Complaint to be escalated to be resolved today

Good morning

Still not resolved. You suspended our account a week before the debit order for the current bill was due and my requests to rectify the matter is ignored and no one cares to address it. I have spoken to about 10 consultants and team managers since Monday?

Thank you Magda Auret ********** 247

From: Magda Auret Sent: 02 May 2018 11:57 AM To: ********** ********** Cc: ********** ********** Subject: FW: ID: ********** 111088 Complaint to be escalated to be resolved today

Good day

I have now spoken to 7 consultants and one team manager since Telkom wrongfully suspended our services. Yesterday Telkom unsuspended all the contracts but there is one phone number that remains suspended and although I keep on calling there is no assistance by Telkom to correct the matter.

Can you please have ********** 245 unsuspended urgently as we are suffering a loss of about R 5000 per day that this number cannot be used for outgoing business calls.

Thank you Magda Auret ********** 247

From: Magda Auret Sent: 30 April 2018 12:12 PM To: ********** ********** Subject: ID: ********** 111088 Complaint to be escalated to be resolved today

Good morning

My last bill comprised of R 5 042.48 for which the payment due date was 07 April 2018 and R 4 526.49 that was due on 07 May 2018. On 22 March 2018 Telkom deducted the R 5 042.48 from my bank account. Today they suspended my service.

As you can see the only outstanding amount currently due to Telkom is the R 4 526.49 that is due by 07 May 2018.

I am furious that all our cell phones have been suspended in error by your company because somebody has no idea how to do simple maths. My husband is a sales person and relies on his phone for his daily income and I run a chicken business and cannot do that currently. I insist that you escalate this issue to be rectified IMMEDIATELY as it was your ERROR and not take 72 hours as I will insist that due to breach of contract from your side you then cancel ALL our contracts with you immediately!!!!

Please reply to me immediately to confirm that this matter will be rectified today still.

Thank you Magda Auret ********** 247