WOW!Telkom Incompatence

Since 4th Nov with NO Wifi/Fibre, for 2nd time in 4 months, 12 days and we still pay for it. Hours, more money to get help, they are just too ***********. We phone everyday up to 3X, with no help, no technician sent out. Every time we phone we tell them its fibre and not ADSL, we disconnected it, each time they tell us we have ADSL and still paying for both, we have a Ref for the ADSL disconnection. Ask for a manager, then there isn't any on duty, no management, what a lie, management stands there and is even more ***********. These are all the names and ref numbers. Ref1: ********** 4, Ref2: Cindy:, did not phone back as promised with ref. Ref3:Amanda Kosa, ********** 4, Ref4: Karabo Khuaou ********** , Ref5: Zandele Noninba, superviser did not phone back, Ref6: Zinkite Gam did not call back with Ref, Ref7: Nangamso Ndzo ********** . Its just pathetic, they try to blame Vuma, but they gave us a report, its not them. All the calls get escalated but nothing happens. Telkom customers provide the income for the employees but they can provide us with service, instead they will make sure you pay your bill for the service you DO NOT receive.