Would not assist me or escalate my query

I phoned into the telkom call centre to ensure that I would not be billed again after my notice period, as I migrated my ADSL line. The consultant would not confirm it, not in writing or verbally. She also refused to give me a reference number for the call. <br> <br> When I asked for her Manager's details, she put me on hold for a long time, and when she came back online she said that the Manager had said she is not allowed to give me the details, as he/she did not deal with me directly. <br> <br> The Manager did not even take over the call at any point either, which makes me wonder if she did indeed even speak to her Manager. When I asked her for her surname so that I could escalate the query and have all the relevant details she refused to give me her surname, told me to use her name only. What a load of BS!<br> <br> A total waste of time on the phone and my query is still not resolved.