Would give 0 stars if I coulds(Long Review)

So let's talk about the support. For context, there is a problem with overseas servers using Telkom. When I asked support to help they kept telling me to change certain settings on my router. I know these steps from a previous problem with video playback not working(Suprise it didn't work then). I still did it before contacting Telkom support. They still insisted I follow these steps after I told them I did it.

How Do I know it's a Telkom Issue: 1. Multiple friends are having this issue 2. I used MTN to test connections to the servers and guess what it worked with MTN

Telkom's support follows the same script every time you contact them. 1. The issue is definitely your side and never Telkom's side 2. Please send your email so we can send you steps to fix it 3. The Email will always contain the EXACT SAME WORDING (Good day, Kindly follow the bellow(This spelling mistake is in every email with these steps) steps. Step 1: Once logged into your web management interface, click Settings. Step 2: Click Dial-up. Step 3: Click Profile Management. Step 4: Click New Profile. Step 5: Enter your preferred profile name (e.g. internet) then click the APN text box. Step 6: Enter Unrestricted as the APN, then click Save. Step 7: The profile has been created.)

Final words. Telkom is the most *********** provider when it comes to customer support. Their support staff is the most under-qualified and opinionated of all Mobile data providers.

I'll be ending my relationship with Telkom as soon as my contract expires and will definitely not be returning. Even when they fix support.