WS
WILLMARI S

1 reviews | Active since Jun 2012

02 Feb 2017, 15:59

Worste service ever - Telkom

<p>Beginning of November we requested a line to be installed at our new apartment after receiving our order number and numerous follow up calls it took Telkom 2 months to install the line. The line was installed a week ago. When the technician was here they told us the the line is active when contacting MWEB to activate our adsl they said they do not see an open line from Telkom. Whe then contacted Telkom yet again numerous times to resolve this we were referred back and forth from the sales department to the techinical department. Sales response is they cant help us the technical department should assist amd visa versa. We still have no line yet tehy are billing us as from November. This is the worst service I have ever received from a supplier and I pray to God that Telkom gets a competitor so that we as the citizens can get better service!!!!</p>

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Replies (2)
Telkom
Telkom's reply03 Feb 2017, 07:38
Official

Thank you for making contact with us.

Please privately reply with your ID number and order number so we can further assist.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

WS
WILLMARI S's update11 Feb 2017, 09:45
Reviewer Update

And yet still NOTHING. Explain to me how this is possible? Almost 4 months and still nothing? I have never in my life come across anything as pathetic as this!!!! This is the company with the most incompotent lazy staff ever to be established! Seriously? What the HELL do we have to do to get a simple ADSL line????

This will not stop here and I will make sure that it gets esculated to the highest level possible and flooding the media. Maybe it is time for Carte Blanche to investigate Telkom?