worste service ever

firstly they take long to answer any query. I am a first time internet user at telkom. i took out an uncapped line because i do cell phone upgrades from home. 1 day i received a message saying i am using to much data then my line went quarter the speed. i called in after a hour and a half of holding, they say its because of the aup im using to much data. i told them that the reason why i took uncapped else i would have taken a capped line. i told the guy i wana cancel he said ok so i asked what about the payment on my bill thats a month in advance he said they will credit it because i never use the service, he put me through the cancellation department waited about a half an hour no answer i dropped the call. i call back on the 19th to cancel the lady says its takes a month to cancel. i told her that the guy said i can cancel it and they credit the bill she said she never heard of such a thing. now two weeks throttled,getting a 386 kb line when im paying for a 2 meg line now i must wait for a month for a service i dont want. i read all terms not 1 talks about a month, they dont even tell you what they mean by fair usage how many GB. they a damn rip of ANC monoploy. wil neva recomme