Worste Customer service and Care

Item: Telkom
Rating: 1

To Whom it may concern I have cancelled my Line rental on 1 Feb 2017, after which I received an automated response that I would be contacted after 21 days to confirm details. Following which I never received a single call within that 21 days. However I emailed ********** twice more in Feb to make sure my request was received and indicating that I didn't receive a call. I was eventually notified that my ISP has not released my ADSL, when I contacted Telkom on Sat 25 Feb. After which I contacted my ISP to release the line, even though I had cancelled with them on 1 Feb as well. I eventually received a Phone call from Telkom on 3 March indicating that my month's calendar notice would by app**** from that date. I was furious, because if I was contacted earlier "within the so called 21 days", Telkom could have notified me that the line was not yet released and that they could not go ahead with cancellation. Instead, they conveniently waited for more that a month to notify me, in order to get one more month's statement/payment from me. I believe that if Telkom could actually do their job, I would've known about the situation earlier and we as a consumer & customer could have rectified it MUCH earlier. As a result. I am now forced to pay for March, even though I am not using their service at all, and even though I notified them well in advance for it to be cancelled as of 1 March 2017. If Telkom sends me a statement for March 2017, I will refuse to pay, because I was never at fault. On the contrary, I followed up numerous times, but only received response more that 4 weeks after my initial notification. I WANTED AND STILL WANT MY ACCOUNT (LINE RENTAL & ADSL RENTAL) CANCELLED AS OF ! MAECH 2017, and I will never ever use Telkom again!!!!

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